Jira & Confluence

At Smart Stream IT Solutions, we’re committed to providing comprehensive training programs designed to empower individuals with the skills and knowledge needed to excel in today’s fast-paced technology landscape. Our Atlassian Tools course focuses on two of the most powerful tools in the industry – Jira and Confluence. Whether you’re new to project management or seeking to enhance your expertise, our course offers a deep dive into these essential tools, equipping you with the skills to effectively manage projects, track bugs, and create comprehensive documentation.Jira is a versatile project management tool widely used across industries for its robust features and flexibility. Our course covers a wide range of topics to ensure you gain a comprehensive understanding of Jira’s functionalities. From project creation to issue types, workflows, and permissions, you’ll learn how to navigate the intricacies of Jira to streamline your project management processes. Dive into advanced topics such as JQL filters, boards, dashboards, and add-ons to enhance your efficiency and productivity. Whether you’re working with Jira Server or Jira Cloud, our course covers both environments, ensuring you’re well-equipped to handle any project management scenario.

Why Choose Smart Stream IT Solutions?

  • Exploring Jira Service Management: In addition to project management, our course also delves into Jira Service Management, which is essential for handling service, support, change, and helpdesk operations.
  • Hands-On Learning Experience: At Smart Stream IT Solutions, we believe in learning by doing. Our course is designed to be interactive and project-based, allowing you to apply your newly acquired knowledge in real-world scenarios.
  • Expert Instructors with Industry Experience: Learn from seasoned professionals who have real-world experience in using Atlassian tools. 
  • Flexible Learning Options: We understand that everyone has different learning preferences and schedules. That’s why we offer flexible learning options, including in-person, online, and self-paced courses.
  • Certification Preparation and Career Support: Prepare for industry-recognized certifications in Jira and Confluence with our comprehensive training program.

Unlock the Power of Atlassian Tools: Jira & Confluence Course

Course Content:


  • Project Creation
  • Issue Types and Issue Type Scheme
  • Workflow and Workflow Scheme
  • Screens, Screen scheme, Issue Type screen scheme
  • Field Configuration, Field Configuration scheme
  • Permission Schemes
  • Notification Schemes
  • Issue Security Scheme
  • Priority Scheme
  • Indexing
  • Incoming and Outgoing Mail Configurations
  • Add-ons
  • JQL Filters
  • Boards
  • Dashboards
  • Upgradation
  • Migration
  • Merging
  • Installation
  • User & Group Creation

Jira Service Management:

  • Service, Support, Change, Helpdesk, etc.


  • Space Creation
  • Page Creation
  • Permissions
  • User Management
  • Templates
  • Add-ons

Know About Jira & Confluence

Jira is a powerful project management tool developed by Atlassian. It is used to track and manage tasks, issues, and projects throughout their lifecycle. With Jira, teams can create projects, assign tasks, set deadlines, track progress, and collaborate effectively.

Some key features of Jira include project creation, issue tracking, customizable workflows, permission schemes, notification schemes, dashboards, and reporting. These features enable teams to organize and manage their projects efficiently.

Jira allows users to create custom workflows that reflect their project processes. These workflows define the lifecycle of an issue, including its status transitions and the actions required at each stage. By automating these workflows, teams can streamline their project processes and ensure consistency in task management.

Yes, Jira is highly versatile and can be customized to suit the needs of various types of projects. Whether you’re managing software development, marketing campaigns, or business operations, Jira can be tailored to accommodate different project requirements and workflows.

Jira provides collaborative features such as commenting, mentioning, and assigning tasks to team members. It also allows users to share project updates, files, and documents within the platform. Additionally, Jira integrates with other collaboration tools like Confluence and Slack, further enhancing team communication and collaboration.

Jira certification validates your expertise in using the platform for project management. It demonstrates your proficiency in implementing Jira best practices, configuring workflows, optimizing project processes, and maximizing team productivity. Jira certification can enhance your credibility as a project management professional and open up new career opportunities in the field.

Jira Service Desk is a specialized version of Jira designed for IT service management and customer support. Unlike standard Jira, Jira Service Desk includes features tailored for service desk operations, such as incident management, problem management, change management, and service request fulfillment. It also offers customer portals, SLA management, and reporting capabilities specific to service desk workflows.

Yes, Jira offers extensive integration capabilities, allowing users to connect with a wide range of third-party tools and platforms. Some common integrations include integration with version control systems like Git and SVN, continuous integration tools like Jenkins, collaboration platforms like Slack and Microsoft Teams, and customer relationship management (CRM) systems like Salesforce.

Jira training and certification programs provide organizations with several benefits. By investing in training, organizations can ensure that their teams are proficient in using Jira effectively, maximizing the value of the tool for project management and collaboration. Certification programs validate employees’ skills and expertise in Jira, enhancing their credibility and providing a standard benchmark for proficiency within the organization. Additionally, trained and certified employees are better equipped to handle complex projects, streamline workflows, and drive productivity, ultimately leading to improved business outcomes.

What We Offer

Why Choose Smart Stream IT For Jira?

At Smart Stream IT Solutions, we’re dedicated to equipping individuals with the skills needed to excel in project management using Jira. Our comprehensive Jira course covers all aspects of project management, from project creation to issue tracking and workflow management. Whether you’re a seasoned project manager or new to the field, our course is designed to help you streamline your project management processes and achieve success.